1. Is this a genuine item?

-Sure, we only sell 100% genuine and new items on our store.

We only receive our products directly from the manufacturers or their official retailers.

There is no need to be concerned about our product's authenticity.

2. What is shipping methode?

1) economy shipping: free, No tracking number

2) standard shipping: $2.80, offer tracking number

3) expedited shipping(EMS): $29.95 , offer tracking number

Also we offer free standard shipping for over $70 and free expedited shipping(EMS) for over $200 purchase.

* However, please note Korea Post does not offer EMS service for the below countries.

:Colombia, Bolivia, Moldova, Kuwit, Paraguay, Guatemala, Yemen, Costa Rica, Italy,

Reunion, Lithuania, South Africa, New Caledonia, Kuwait, French Polynesia, Puettorico, Seychelles, Turkmensistan, India

* Unfortunately, we do not offer free economy shipping to India, malaysia, Ireland,Philipine and Vietnam cause there were many missing/theft accident. So please select standard shipping methode $2.80. If you don't want tracking number then we can ship with economy shipping but twofacemall is not responsible for missing or any accident.

3.How long does it take to arrive?

Economy and standard shipping take 10~30 business days averagely and Expedited shipping(EMS) takes 3~7 business days usually.  Please note the shipping time does not include the customs clearance, or other potential delays.